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Category: IT Support

How Small Businesses Are Using AI to Compete With Companies Ten Times Their Size

How Small Businesses Are Using AI to Compete With Companies Ten Times Their Size

The conversation about artificial intelligence in business has been dominated by large enterprise implementations, which has created a misleading impression that the technology’s meaningful applications require the budgets and technical infrastructure that only large organizations can deploy. The data from the U.S. Chamber of Commerce’s 2025 research tells a different story. Nearly 60 percent of […]

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The Scam Surge Hitting Business Owners Right Now and What Actually Stops It

The Scam Surge Hitting Business Owners Right Now and What Actually Stops It

The volume of fraudulent texts, fake bank alerts, and counterfeit delivery notices landing on business owners’ phones has increased sharply to start the year, and the timing is not accidental. Scammers operate with the same seasonal awareness that legitimate businesses do, targeting periods when inboxes are full, attention is divided, and the combination of post-holiday […]

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Why Your Business Is Probably One Software Update Away From a Serious Security Problem

Why Your Business Is Probably One Software Update Away From a Serious Security Problem

The cybersecurity conversation in most businesses focuses on the perimeter: the defenses that keep attackers from getting in through the front door. What that conversation frequently misses is that modern software does not have a single front door. It has hundreds of them, in the form of third-party libraries, open-source components, cloud services, and automated […]

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When the Cybersecurity Professionals Are the Threat

When the Cybersecurity Professionals Are the Threat

Two U.S.-based cybersecurity professionals have pleaded guilty to participating in ransomware attacks carried out under the ALPHV BlackCat affiliate program, including at least one successful extortion and multiple attempted ones. A third individual remains under investigation. These were not outsiders who stumbled into the cybersecurity industry as cover. They were trained practitioners with the kind […]

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A Maximum-Severity SmarterMail Flaw Is Giving Attackers a Free Pass to Your Server

A Maximum-Severity SmarterMail Flaw Is Giving Attackers a Free Pass to Your Server

Business email servers sit at the center of daily operations, which makes them a high-value target. When a maximum-severity flaw surfaces in widely deployed email software, the window between disclosure and active exploitation can close fast. That is the situation with CVE-2025-52691, a critical remote code execution vulnerability in SmarterMail that earned a perfect 10.0 […]

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What Customers Actually Want From Technology and Why Most Businesses Are Getting It Wrong

What Customers Actually Want From Technology and Why Most Businesses Are Getting It Wrong

The gap between what businesses believe they are delivering and what customers actually experience has a name in customer experience research: the experience disconnect. It persists not because businesses are indifferent to customer satisfaction, but because the investments made to improve customer experience are frequently aimed at the wrong targets. Companies pursue sophisticated technology implementations, […]

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The Real Reason New Technology Investments Stall in Small Businesses

The Real Reason New Technology Investments Stall in Small Businesses

Small business owners who have signed contracts for new software platforms, AI tools, or infrastructure upgrades and then watched those investments sit underutilized months later are experiencing something more common than the technology vendors acknowledge. The tools are rarely the problem. The obstacles that turn promising technology investments into expensive disappointments are almost always organizational, […]

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The Security Risks Hiding Inside Your Network Are the Ones Most Small Businesses Are Not Watching

The Security Risks Hiding Inside Your Network Are the Ones Most Small Businesses Are Not Watching

Most small businesses have invested something in perimeter security. There is a firewall at the network edge, antivirus software on workstations, and some version of an understanding that the boundary between the internal network and the internet is where threats need to be stopped. That investment is not wasted. But the threat model it addresses […]

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A Logging Tool Running Inside Every Major Cloud Platform Has Serious Security Flaws

A Logging Tool Running Inside Every Major Cloud Platform Has Serious Security Flaws

Researchers at Oligo have published findings on critical vulnerabilities in Fluent Bit, an open-source log processing tool deployed across AWS, Google Cloud, and Microsoft Azure, as well as inside container environments and Kubernetes clusters running on those platforms. The vulnerabilities allow attackers to manipulate log data, bypass authentication controls, and execute arbitrary code on affected […]

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ASUS AiCloud Routers Have a Critical Vulnerability and Attackers Are Already Looking for Them

ASUS AiCloud Routers Have a Critical Vulnerability and Attackers Are Already Looking for Them

ASUS has issued an urgent security advisory and released a firmware patch addressing CVE-2025-593656, a critical authentication bypass vulnerability in its AiCloud remote-access feature. The flaw allows an attacker to access the router without valid credentials and execute operating system level commands remotely. If your organization has an ASUS router with AiCloud enabled and has […]

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Free Report

The Hudson Valley Business Owner's Guide To I.T. Support Services And Fees

"What You Should Expect to pay for I.T. Support For Your Hudson Valley Business"