How Scotchtown Technology helps firms embrace the future with Nextiva and Five9

A large investment group based in the northeast had a serious problem. With 15 busy offices and over 600 staff members, they still relied on a legacy, on-site communication system. It was clunky, slow, and costly. More importantly, it held them back. Every client interaction was at risk of being delayed or disrupted, and that hurt both their reputation and bottom line.

They knew it was time for something better.

Why Businesses Choose Nextiva

After a full review of their challenges, the experts at Nextiva stepped in. Their solution didn’t just patch the problems. It rebuilt the company’s communication framework from the ground up. Together with Five9, they introduced a modern cloud-based system that was flexible, scalable, and surprisingly intuitive.

The client didn’t just replace an outdated system. They gained new tools that made their business smarter and more responsive. With 250 cloud contact center seats from Five9, their teams could now collaborate better and engage with clients more effectively. Automated workflows helped reduce unnecessary manual steps, and integrated tools gave deeper visibility into customer sentiment and experience.

The transformation was real. The company quickly saw the difference in how their staff worked and how their clients responded. Stronger relationships. Smoother conversations. Faster service.

This kind of success is possible for your business too.

At Scotchtown Technology, we help financial firms and other organizations upgrade their communications using powerful platforms like Nextiva. Whether your team is working from multiple offices or serving clients remotely, we can help you design a system that fits your needs and delivers lasting results.t us today. We’ll walk you through everything you need to stay safe, stay compliant, and stay ahead.